Thanks for using our product and services ("Service"). The Service is provided by RED CAT CORPORATION S.R.L., a Romanian company, incorporated and registered under the company number EUID ROONRC.J52/346/2020, VAT Code no. RO18864069, Giurgiu, Romania . By using our Service, you are agreeing to these terms.
ClimbinSearch develops and markets a data analytics and visualization software platform which allows clients to analyze and visualize Google Search data, in order to use this data to improve their Google Search performance. ClimbinSearch requires API access to Google Ads, Google Search Console and Google Analytics APIs in order to automatically pull Client data from these Google platforms.
The Service is available at app.climbinsearch.com
Using our Service
Using our Service does not give you ownership of any intellectual property rights in our Service or the content you access.</p>
Account Access
You must provide your valid email address, and any other information requested, in order to complete the registration process and become a registrant. Your login may only be used by a single user. A single login shared by multiple users is not permitted. We reserve the right to cancel or suspend your access to the Service if we see any suspicious activity in your account that reasonably points out you willingly and/ or knowingly shared your credentials with another user. You are responsible for maintaining the security of your account and password. ClimbinSearch cannot and will not be liable for any loss or damage from your failure to comply with this obligation.
Service Commitment
ClimbinSearch will do reasonable efforts to deliver the Service with a Monthly Uptime Percentage of at least 99% during any monthly billing cycle, which is the equivalent to a max 7.31 hours of downtime per month. In the event of the Service do not meet the Service Commitment, you will be eligible to receive a Service Credit as described below.
Service Credit
For every downtime hour which exceeds the max downtime hours per month, within the Service Commitment, you will receive a 0.5% credit to be used on the next billing cycle. The Service Credit is calculated as percentage from invoiced amount of the affected month when the breach of SLA took place. The Service Credit is limited to 20% of the invoiced amount of the affected month.
Service Credit Request
To receive a Service Credit, you must send an email to support@climbinsearch.com, which must include: the words “SLA Breach” in the subject line; the dates and times of each unavailability/downtime incident that you are claiming; your request logs that document the errors and corroborate your claimed downtime.
Service Commitment
ClimbinSearch will do reasonable efforts to deliver the Service with a Monthly Uptime Percentage of at least 99% during any monthly billing cycle, which is the equivalent to a max 7.31 hours of downtime per month. In the event of the Service do not meet the Service Commitment, you will be eligible to receive a Service Credit as described below.
Service Credit
For every downtime hour which exceeds the max downtime hours per month, within the Service Commitment, you will receive a 0.5% credit to be used on the next billing cycle. The Service Credit is calculated as percentage from invoiced amount of the affected month when the breach of SLA took place. The Service Credit is limited to 20% of the invoiced amount of the affected month.
Service Credit Request
To receive a Service Credit, you must send an email to support@climbinsearch.com, which must include: the words “SLA Breach” in the subject line; the dates and times of each unavailability/downtime incident that you are claiming; your request logs that document the errors and corroborate your claimed downtime.
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